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FAQs

Orders & Shipping

How long until my package reaches?

Your order should reach you within 8 to 12 days* from the date of placing the order.

We try to dispatch every order within 48 hours and notify you about the progress – if we face an issue with stock or similar it might take up to 4 days for your order to be packed and dispatched. Transit time after dispatch varies between 3 to 4 days for metro cities and  between 6 to 7 days for non-metro cities but (unless there is a lockdown) we won’t keep you waiting longer!

*Please note: Deliveries may be delayed during festive season rush or a Covid-19 related lockdown, and at times of natural calamities like heavy monsoons or landslides due to affected courier service operations.

How do I track my order?

You can get your order tracking details by simply entering your order number on this page. You can also find this page in the ‘Track Order’ tab on the Canine India homepage later.

How can I get coupons?

Sign up to our mailing list and stay up to date on all our offers!


How do I get in touch with you?

For your order related queries, you can drop us a mail at orders@canineindia.in

For diet consultations, you can mail us at consultation@canineindia.in

And for any other queries, you can reach out to us at help@canineindia.in

You can also sign up to our newsletter or follow us on Instagram to stay up to date on what’s happening at Canine India!

Do you stock at offline stores or have a main facility where I can get your products from?

We do not have a retail store but you can drop by our Chennai Office anytime!

Our Products & Dosage

How do you make Canine India food?

We gently air dry in big machines that keep the temperatures low and steady over days or even up to two weeks for some items! Everything we use is farm- or ocean fresh, always stored cool and hand prepared!

Can all your treats and chews be rehydrated?

You can feed our food any way you and your pet prefer! Straight from the pouch, soaked in water or goat milk, mixed with other food or frozen into toys – there’s no limit to your creativity!

You can also serve some of the new treats with their meal so that they get a whiff of it and learn it’s edible. Playing with treats might also spark your furries interest!

Are bones safe for my pet to eat?

In general: Yes, bones are safe and healthy to feed your dog or cat. Now there’s a lot of different bones and not all are equal. Cooked or smoked bones should NEVER be fed, as they can splinter and harm your dog. Dehydrated or freeze dried bones, on the other hand, are perfectly safe. We carefully select the bones we use for the right density and other attributes and dry them for several days at low consistent temperatures, to make sure they are completely dehydrated for an easy to digest consistency.

How do I teach my dog to chew?

Dogs instinctively know how to chew, but if they’re very eager chewers or haven’t tried meat or bones before, they may tend to bite off bigger chunks than they should, so in these cases we suggest the following:

Hold one end of the chew while your pup first tries a chew. Let your pup lick, start to taste the chew and hold it until they begin chewing on it. Repeat this a couple of times with their first chew, and watch them carefully to make sure they are accustomed to chewing before swallowing.

Why feed my pet ears and feet? Aren't they by-products and to be avoided?

By-product is not an absolute term – by-product just means the leftovers of meat production for human consumption. Some people consider every part of meat they do not want to eat a ‘by-product’ but that doesn’t really hold up. The most important aspects of a healthy diet are variety and quality – dogs and cats need to eat different cuts of meat and do not get grossed out by a head or organ meat but instead get fantastic nutrition out of it. So feet and ears and the likes all have their own nutritional benefits and are highly recommended to keep it natural.

What about fur and feathers?

As you can see some of our treats come complete with fur or feathers on them. This does not clog your dog’s intestines on the opposite – it cleanses them! Of course moderation is key and furry or feathery items shouldn’t be fed more than once a week. The fur and feathers are your pups main source of manganese plus the fiber sweeps the tummy and has a de-toxins effect!

Introduce fur slowly – start with  a Rabbit Paw or Chicken Head!

Help! My pet is itchy!

Itching can be a sign that your pet is simply a little ‘hot’ inside – inflammation in the body often shows up as itchy skin, allergies or ear infections. This usually happens when the main diet is primarily processed petfood or Chicken. An easy and quick fix instead of medication is fish! Fish supplies all the nutrients that will help your kitten or puppy feel better in no time! Our Fish Meal and Omega-3 Powder are two great choices for a daily dose of fish!

Be aware though – often when switching to a better diet your pet will start a detoxing process that may seem like issues flaring up. This can be prevented by real slow introduction, though we’d also suggest you to stick with changes for a little while to make sure you see what happens within a short period rather than in a first reaction.

Our Meals

We hear you! Feeding well is a whole science in itself and hard to coordinate, plus it requires hours and hours of preparation each week. So we decided to do all the dirty work and calculations for you. Presenting the healthiest dog food available in India: our meals.

We add NOTHING but human grade first quality farm-fresh whole Protein. All you have to do is open the bag, pour the desired amount out and you’re done! Mix with other food, soak in water or feed as is as a whole meal! Just make sure to introduce new food slowly and remember how filling dehydrated food is!

How and why should I use Supplements?

Supplements are a great way to give certain functions of your pets body a boost. We source as natural as possible and only from farms but since nowadays soil and air are not as pure as they used to be, nutrient depletion has made the supply of nutrients we get from food lower. To balance that, a dose of Veggieliscious or Probiotics Powder is always a good idea. If your dog has joint issues, the Joint Relief Powder can help your dog get back to jumping and if your pet has renal issues the Green Magic Powder will cast them away and teach your dog’s body to fight for itself again!

Another use is to supply essential nutrition that can’t be provided in another way – for veg-fed pets a spoon of Omega-3 Powder or Beef Boost is going to make a big difference in their health and well-being.

How much shall I feed?

All our dehydrated foods are air-dried at steady and comparatively low temperatures over long periods of time. Since most raw produce contains a large percentage of moisture/water it gets a lot lighter when dried. Since nutrition is retained inside the food but moisture is let go the Canine India food is so very filling even if it looks like it’s not a lot. You can go by the basic rule that everything you get from us is about 3-4 times as filling as it seems due to the process we use.

Everything is an average based rule – please adapt to your pets individual needs as you wish.

For our Supplements: 1 teaspoon per 10 kg bodyweight every other day – that means

  • ½ teaspoon for cats
  • 1 teaspoon for small dogs
  • ½ tablespoon for medium sized dogs
  • 1 tablespoon for large dogs

For our Meals: You can feed our meals exclusively or added to any other kind of food.

½ Cup is the maximum daily need per 10kg body weight – that means 

  • ½ Cup for cats & small dogs
  • 1 Cup for medium sized dogs
  • 2 Cups for large dogs

For our Treats: Just keep in mind that they are way more filling than they seem because they are so much lighter after dehydrating them! Our food is at least 3 times heavier before drying!

Feeding Canine India

I’m new to Canine India. What can I start off with for my dog/cat?

Hi! Happy to see you! Of course it always depends on your pet and their preferences but for any size and age I do recommend trying some proteins that you can’t usually source – for variety – along with something that your dog or cat maybe has tried before or you think they’d love! So I always encourage to try a little something new and go by logic. If your pet has dental cleaning needs, any hard chew will be great. If they have teeth missing or inflamed gums, we’d recommend to go for something boneless or smaller rather. So understand your pet’s needs, browse around and try some paw-licking delicious treats, chews or meals! Just remember to introduce everything slowly!

I am vegetarian but want to feed my dog healthy - are there any options from Canine India that are a good fit for a veg household?

Yes! One of the reasons we came up with our meals and supplements is that we appreciate you trying to feed your pets what they need even if it is culturally difficult for you! Any of our Meals will give your pet the nutrition it needs (whether as an add on or exclusively) and none of the meals or supplements look, smell or feel like meat. Simply keep them in the pouch they came in and feed whenever needed straight from the bag! No nasties, only wholesome protein. Yay!

What is the best choice for a puppy from Canine India?

Puppies need extra calcium and that’s found in its purest and easiest to absorb form in dehydrated bones! Puppies need even more bones than adult dogs and by introducing bones at an early age you not only get all the nutritional and physical benefits but also you’re setting your puppy up for dealing with bones properly for his whole life – a safety measure to keep them from gobbling later as an adult.

Chewing bones provides relief from the discomfort of teething. Chewing also provides mental stimulation to help train them to spend some time alone!

Lots of wins! Good starter chews would be Duck Necks or Turkey Neck Chunks, Quails, Fish Chewflakes – or let us do the work of choosing and get the Welcome Home Puppy Box!

I need something that can naturally clean my puppy's teeth and help in gum relief.

Whether cat or dog – our pets need some good chews to keep the teeth healthy and the mind happy. So any of our chews are a great way to help your kiddo to enjoy the mental stimulation and get a workout of a species appropriate chew! 

For gobblers we recommend boneless chews like Bull Pizzle, Tendons, Skin Chews or Tracheas or really dense bones that can’t be gobbled like Beef Spine, Beef Neck or a Lamb Neck

Any of these unbreakable chews will make sure to teach your pup how to gnaw properly which they’ll want to keep doing because chewing is a dog’s way of getting high and happy!

Other then that you can try anything you fancy and everything we offer is fully edible!

Shall I get the same proteins from Canine India that I usually feed my pet or different ones?

Feeding different proteins is the key to offering rich nutrition so if your dog or cat loves chicken, why not try turkey or duck from Canine India to offer balance, variety but stay close to the favourite?

How do I introduce a new food/protein to my pet?

Slow is key! Just keep in mind how rich everything dehydrated is and go very slow. If your pet has been on processed pet food then the stomach might be irritated and need a bit to get used to the new kind of nutrition but you know your kiddo best and if you listen to them and your gut, you’ll be just fine. 

If you’re going fast, you might see throw up or loosies – and it’s not a huge deal. It’s upsetting but your pet is not feeling sick, they’re just learning to digest and detoxing old stored toxins!

What if my pet doesn't like the Canine India food?

Firstly don’t worry – some dogs and cats need a while to get into something new!
Give them some time to smell and examine the food first and let them get to know it! You can serve the food they are apprehensive about with something else they usually like to eat or just plain and simple – play with the new food to get their interest up!
Rehydrating or crumbling it changes the texture in case your pet has a special preference! 

And don’t give up to quickly –  offer it as the only treat, don’t give a substitute that you know they’ll love or they’ll learn they just need to wait to get something else.

Why is my pet so thirsty after Canine India food?

Simply because it’s dried food! Just like when we eat something dry in texture, a good drink after is always great. Chewing also is a workout for your pet so another reason why they will drink water – it’s a bit of a workout to eat our food!

If you’re going fast, you might see throw up or loosies – and it’s not a huge deal. It’s upsetting but your pet is not feeling sick, they’re just learning to digest and detoxing old stored toxins!

Why are my pet's stools hard and small after introducing/switching to raw food?

Many raw-fed dogs and cats have smaller, firmer and less frequent stools as their bodies are utilising so much of the food. Make sure your pet has fresh water available when eating dry food so they can replenish the moisture.

Storing At Home

How do I store my Canine India goodies best?

Our treats are long lasting simply because the moisture is carefully removed and without moisture, the deteriorating is inhibited.

Our dehydrated treats will stay well at least 3 months in airtight containers, best stored in the fridge (unless you have a lot of voltage fluctuation – as changing temps can cause condensing water to form and spoil the food). If you want to keep them around longer, throw them in the freezer where you can keep them for over a year. Feeding frozen treats or chews can be a nice summertime treat!

Can I store a chew after my pet has chewed on it?

Yes! Once something has been drooled on, please make sure to wrap it in a cloth or a ziploc bag and store it in the freezer or in the fridge!

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