Refund policy

No Returns & Refund Policy

Due to the perishable nature of our food products, all sales are final and we do not accept returns or exchanges.

Once an order has been delivered, we cannot accept products back due to food safety, hygiene, and quality considerations.

Damaged, Spoiled, or Incorrect Orders

We take great care to ensure that every order is packed and delivered in the best possible condition. If your order arrives damaged, spoiled, defective, incomplete, or contains an incorrect item, please contact us at hello@canineindia.in as soon as possible after delivery.

Please provide your order number and clear photographs of the product and packaging so that our team can assess the issue.

If the issue is verified, we may, at our discretion, provide a replacement or refund for the affected item.

Order Cancellations

Orders cannot be cancelled once they have been processed, prepared, or dispatched. If you need to request a cancellation or make a change to your order, please contact us at hello@canineindia.in as soon as possible. We will do our best to accommodate your request before the order is processed.

Refunds

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed, depending on your bank or payment provider.

If you have any questions regarding our policy, please contact us at:

Hausberg Private Limited

34-36 MCK Layout, Nolambur

Chennai, Tamil Nadu 600095, India

Phone: +91 88383 26932

Email: hello@canineindia.in