Shipping policy

Delivery Details

We partner with reliable delivery service providers to ensure your orders reach you safely and on time.

Order Processing

For orders placed after 2:00 PM, the following day will be considered the first day of the processing period.

Our delivery partners operate throughout the week. However, delivery on Sundays and public holidays, including national holidays, is not guaranteed.

Delivery Attempts

Our delivery partners will make up to three attempts to deliver your order to the address provided at the time of purchase.

If the order cannot be delivered after three attempts, it may be returned to us. Any additional delivery or re-shipping arrangements may be subject to applicable charges.

Add Incorrect address section

Delivery Delays

While we make every effort to deliver orders within the expected timeframe, deliveries may occasionally be delayed due to circumstances beyond our control, including:

Adverse weather conditions
Flight or transportation delays
Political or civil disruptions
Natural events
Other unforeseen circumstances

We appreciate your understanding that such delays may occur despite our best efforts. We cannot be held responsible for delays caused by circumstances beyond our reasonable control.

Contact Us

For queries regarding orders placed through our website, please contact us at orders@canineindia.in.

For bulk orders, please contact us at business@canineindia.in.

We currently do not offer international shipping.

Responsibility After Delivery

Once an order has been successfully delivered to the customer or the delivery address provided by the customer, responsibility for the products, including their proper storage and handling, passes to the customer.

For perishable food products, customers are responsible for following the recommended storage and handling instructions immediately after delivery.

Damaged, Missing, or Incorrect Products

As we deal primarily with perishable food products, we do not accept returns or exchanges.

If your order is missing an item, arrives damaged or spoiled, or you receive an incorrect product, please contact us at orders@canineindia.in within 48 hours of delivery.

Please include your order number and clear photographs of the product and packaging. Once the issue has been reviewed and verified, we may arrange a replacement or refund for the affected item, as applicable.

Unfortunately, we may not be able to process replacement or refund requests submitted after the 48-hour reporting period.

Order Cancellation

If you wish to cancel your order, please email us at orders@canineindia.in within 24 hours of placing the order.

Once an order has been processed, prepared, or dispatched, we may not be able to accommodate cancellation requests.

Order Cancellation by Hausberg

Hausberg Private Limited reserves the right to cancel or refuse an order in certain circumstances, including:

Suspected fraudulent or unauthorized activity
Incorrect or inaccurate product pricing or information
Product unavailability or stock limitations
Bulk or unusually large orders
Incomplete, inaccurate, or undeliverable shipping information
Other circumstances where fulfilling the order is not reasonably possible

In cases of suspected fraudulent activity or repeated misuse of our services, we reserve the right to cancel current or future orders and restrict or suspend customer accounts, where appropriate.

For fraud-prevention and security purposes, relevant transaction and technical information may be recorded when an order is placed.

Any refund arising from an order cancelled by us will be processed according to the applicable payment and refund procedures.